Joe, the Store Manager, has outstanding Customer Service skills. I went in to pick up a game that I had pre-ordered but apparently it was coded wrong. He did everything he could to fix the situation. He found out that I was not the only customer that was improperly coded for pre-orders. Long story short, he went above and beyond to ensure that I had my game and that I left a happy customer.
I'm horrified about how i was treated (Date of store visit: 3/12/17 @ 5:50pm) I am a customer of this location for 8 years! I walked to to ask a few questions about selling my Nintendo Wii console, was spoken too in a totally unprofessional manor when i was speculating the price of the trade. The associate was RUDE, SARCASTIC, and above all very DISRESPECTFUL!! The associate informed me that GAMESTOP is a business and he doesn't set the prices (spoken in a tone as if i were stupid) i asked to speak with the manager onsite. Associate (stuck his nose in the air) and informed me told me he was the manager. Very heartbroken to see my favorite gamestop store being managed by such a disrespectful person, hopefully this person faces corrective action soon or they will have no customers left.
I think the staff is the most helpful at this location.
I went there to browse and I had to ask the cashier some questions about the Xbox 1 and its accessories. He answered grudgingly and when I asked to purchase a Kinect for my Xbox 1 he sold me a used one with no adapter for it, knowing I have a newer one that reqires it. Will not go there again when the location in Watertown is so much better.
Clean store and friendly, informative staff, what more do you need?
Gamestop is a US Electronics Store based in Evans Mills, New York. Gamestop is located at 26445 Johnson Rd, Evans Mills, NY 13637, USA.
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