One employee Richard seems to have an issue with helping customers. I am a loyal Auto Zone customer, Luis, is always so helpful in the 3 years I have lived here. He wasn't not working on the 2 times in past 2 weeks I have came in. First time. Check engine light came on. Stopped by because they usually have wonderful customer service. Richard approaches me, i let him know situation and I need a part. He scans car, tells me what he thinks I need. We go to back of store and he is showing me parts that would help, but I noticed his fingers not moving on package... I did tell him my make is a Dodge. He tells me this is the part you need. Im going to trust him. He rings it up tells me how much I owe and escorts me outside. Wonderful I think im going to get assistance in changing the part! He opens the part and tells me, compares it to the original part and its a little too big. He is willing to cut it, but if he does I cannot return it. Ok I am going to trust the employee. Its time to put the part in my car, I ask if he can help me since Im too short to reach back of engine... No I can't help you, its against policy to touch your vehicle. Than the worst part... Don't you have a boyfriend who can help you???? No sir, I have a husband deployed in a war zone since December, unfortunately he can't help me. So I take the part from him, move my car closer to store so I can step on curb and go to install it. Guess what it doesn't fit whatsoever. I look at the package that Richard grabbed for me, its a Ford part?? Now I made the mistake of not looking at what he grabbed, and let him cut it so I'm out the $15. Ill take that as my mistake, but his comment so not necessary! Second time, come to get windshield wipers, Richard is here again. No one else is around to help. I know I need wipers and there is a book to look it up, not even asking for help. He comes over and says he can do it faster on computer. Ok save me some time. He prints up all the ones I can use. I find the size and brand I want. I cash out and ask him if he can help remove the old ones, they were a different brand that I didn't install and I couldn't unclip them, another sexist rude comment, he can't touch my vehicle and O should find myself a man to do this for me. Dude you work in customer service, don't be rude to women. If I choose to shop here again and see Richard, I'm leaving!
Terrible service, bad music choice, meth head look alikes, not my best autozone experience
Louis is always awesome help most employees are at least decent. They push high customer service here. It does get very busy just wait till the parking lot empties a bit for quick service. Best corporate chain store in the area .
Knowledge staff, parts there when you need them. Discount for veterans.
I would rate higher but I did not get my warranty with all of the break parts I bought and as it turns out I need them replaced since they were defective parts, not happy but in all they are attentive and very helpful.
Autozone is a US Car Repair based in Evans Mills, New York. Autozone is located at 26125 US-11, Evans Mills, NY 13637, USA.
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